Terms and Conditions

Full payment is required on or prior to the hire date.
The Hirer agrees to pay Video Game Parties the Total Fee including any applicable GST, stamp duties, penalties, levies or freight and
other charges relevant to these Conditions.

By booking you are agreeing to Video Game Parties Terms and Conditions.
Agreement to pay must be provided upon booking. No extra costs will incur unless items are lost or damaged.

Written notice is required.
Cancellations made more than 1 week from booking date will receive a full refund.
Cancellations made less than 1 week from booking date will receive a refund minus a 10% cancellation fee.
Cancellations made less than 24 hours from booking date will receive a refund minus a 20% cancellation fee.
Booking is not transferable.

Installation and setup is included in our hire rates.
Hire rates cover hire over a twenty-four hours’ period or part thereof. Failure to have items ready for collection or returned on the agreed date will incur a late charge fee.

The hirer must notify Video Game Parties if any items are lost or damaged.
The client is responsible for the conduct of all guests and will take full responsibility for any damage to property caused by client or guests and will pay incurred costs or cover any loss of business.
The client will take full responsibility for any lost property or property that is not returned and will pay incurred costs.

Hirer is responsible for having someone available to accept the delivery and upon collection.
Hirer must provide safe access to and from the site.
All hire equipment must not be left unattended. Throughout the duration of your hire all equipment must be stored in either a secure location or a space which is being monitored by security/yourself.
Equipment is not to be left in public spaces unattended unless there is some form of security on sight to monitor it.
Hirer must advise of unusual delivery conditions this includes but is not limited to dangerous dogs and steep driveways.
Video Game Parties and its employees are not responsible for any damages to property in the course of delivery or pick up of our equipment. All care taken but no responsibility given.
Items are NOT to be removed from the delivered address without written consent from Video Game Parties.
All items must be left in an easily accessible position at the completion of the hire.
For the safety of our staff and to adhere to health and hygiene regulations all hired items must be cleaned for food and beverages. This includes but is not limited to cutlery, crockery, glassware, catering supplies and any other catering equipment.
Video Game Parties count and decision as to the condition of the goods prior to dispatch and on return shall be final.

The hirer acknowledges that they have received adequate instruction on the correct use of equipment which includes verbal or written instruction.
The hirer may contact us to obtain further instruction.
The hirer does not hold Video Game Parties responsible for any injury caused to themselves or others while setting up or moving any items.
Equipment must be used for its intended purpose.
In the event of breakdown of, missing or faulty items the hirer must notify Video Game Parties as soon as they become aware of the missing or faulty items.
Claims of missing or faulty items after the hire period has ended will not be considered and a refund will not be provided.
To submit a valid claim for a refund, the customer is required (a) to bring the hiring issue to our attention within 24 hours after receipt of the order (including photographs or other evidence) and respond to our requests for information or cooperation, (b) have used reasonable efforts to try to and remedy the circumstances of the Renting Issue with Video Game Parties prior to making a claim for a Renting Issue.

The Hirer acknowledges that is a mere bailee of the items and agrees that: (a) the hirer has no right or claim to any interest in the items; (b) the hirer cannot claim any lien over the items; (c) the hirer will not create any third party interest in the items except as may be authorized by Video Game Parties; (d) title to and in the items will remain with the Video Game Parties at all times and even if the items are intermingled, attached to or become part of other items; and; (e) any accessory or item which accedes to any of the items by any act of the hirer or another person becomes and remains the property of the Video Game Parties.

Hirer agrees to defend, indemnify, assume liability for and hold Video Game Parties harmless from any and all claims, demands, damages, losses, suits, proceedings, penalties, expenses or other liabilities including attorney fees and court costs, arising out of or resulting from the use of the Equipment, regardless of the basis.

The hirer is responsible in maintaining all appropriate policies of insurance, covering liability, property and casualty insurances in amounts necessary to fully protect Video Game Parties against all claims, loss or damage. The hirer is responsible for any injury that may occur to persons over the hire period. Video Game Parties takes no responsibility.

Hirer’s full name and date of function must be referenced for all queries, amendments and payments.

Video Game Parties reserves the right to replace hire items with a suitable substitute in the event of unavailability or if we believe the item originally designated for hire is deemed unfit.

Video Game Parties reserves the right at any time, to modify these terms and conditions to suit the changing business needs. As soon as the changes are posted and visible on the Video Game Parties website the amended terms and conditions are affective.

It is the responsibility of the customer to regularly review the terms and conditions outlined on the Video Game Parties website.